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Terms & Conditions

Customer Care

At Phonehubb, we strive to provide exceptional customer care and ensure your satisfaction with our products and services. This Customer Care Policy outlines our commitment to serving you with excellence and addressing any concerns or issues you may have.

  1. Prompt and Responsive Service: We are dedicated to providing prompt and responsive customer service through various channels, including email, phone, and chat. Our team will make every effort to respond to your inquiries and resolve any issues in a timely and professional manner.

  2. Product Information and Assistance: We provide detailed product information, specifications, and usage instructions on our e-commerce store to help you make informed purchasing decisions. Our customer care team is also available to assist you with any questions or concerns you may have about our products, shipping, or returns.

  3. Order Processing and Tracking: We strive to process and fulfill your orders accurately and efficiently. You will receive confirmation emails with order details and tracking information to keep you informed about the status of your order. Our customer care team is available to assist you with any order-related inquiries or issues.

  4. Returns and Refunds: We have a clear and transparent returns and refunds policy outlined on our e-commerce store. If you encounter any issues with your order, defective products, or dissatisfaction with our services, our customer care team will work with you to address the situation and provide appropriate solutions, including returns, exchanges, or refunds, as applicable.

  5. Communication and Feedback: We value your feedback and encourage you to share your experiences and concerns with us. We are committed to continuously improving our products and services based on your feedback. Our customer care team is available to listen to your feedback, address any issues, and provide appropriate solutions.

  6. Privacy and Data Protection: We respect your privacy and protect your personal information in accordance with our Privacy and Safety Policy. We do not share your personal information with third parties without your consent, except as required by law or as necessary to fulfill your orders. Our customer care team is trained to handle your personal information with confidentiality and securely.

  7. Professional Conduct: Our customer care team is trained to provide professional, courteous, and respectful service to all customers. We do not tolerate any abusive, offensive, or disrespectful behavior towards our team members. We expect our customers to communicate with us in a respectful manner and refrain from engaging in any behavior that violates our code of conduct.

  8. Satisfaction Guarantee: We stand behind the quality and performance of our products and services. If you are not satisfied with your purchase or experience, please contact our customer care team, and we will make every effort to address your concerns and ensure your satisfaction.

  9. Contact Us: If you have any questions, concerns, or need assistance with your order or our products and services, please contact our customer care team using the contact information provided on our e-commerce store. We are here to serve you and provide you with the best possible customer care experience.

We are committed to delivering exceptional customer care and ensuring your satisfaction with our products and services. We appreciate your trust in us and strive to exceed your expectations in every interaction.

Privacy & Safety

At Phonehubb, we are committed to protecting the privacy and ensuring the safety of our customers. This Privacy and Safety Policy outlines how we collect, use, store, and protect your personal information when you use our e-commerce store.

  1. Collection of Personal Information: We may collect personal information such as your name, contact details, shipping address, billing address, email address, and payment information when you place an order on our e-commerce store or sign up for an account.

  2. Use of Personal Information: We use your personal information to process your orders, provide customer support, communicate with you about your orders, send you promotional offers and updates, and improve our services. We may also use your personal information to prevent fraud, resolve disputes, and comply with legal requirements.

  3. Data Security: We take the security of your personal information seriously and implement measures to protect it from unauthorized access, use, or disclosure. We use industry-standard security technologies, such as Secure Sockets Layer (SSL) encryption, to encrypt your personal information during transmission. We also have strict access controls and authentication processes in place to safeguard your personal information.

  4. Third-Party Services: We may use third-party services, such as payment processors and shipping partners, to fulfill your orders. These third-party services may have their own privacy and security policies, and we recommend reviewing them separately.

  5. Cookies and Tracking Technologies: Our e-commerce store may use cookies and other tracking technologies to collect information about your browsing behavior, preferences, and device information. This information is used to improve your shopping experience, analyze website traffic, and personalize content and advertisements.

  6. Marketing Communications: If you have opted to receive marketing communications from us, we may send you promotional offers, newsletters, and updates via email or other communication channels. You have the option to opt-out of receiving marketing communications at any time by following the unsubscribe instructions in the emails or contacting us directly.

  7. Children's Privacy: Our e-commerce store is not intended for children under the age of 13. We do not knowingly collect personal information from children, and if we become aware that we have inadvertently collected personal information from a child, we will promptly delete it from our records.

  8. Changes to this Policy: We may update this Privacy and Safety Policy from time to time to reflect changes in our business practices or legal requirements. We encourage you to review this policy periodically for any updates.

  9. Contact Us: If you have any questions or concerns about our Privacy and Safety Policy, or if you need to update, correct, or delete your personal information, please contact us using the contact information provided on our e-commerce store.

By using our e-commerce store, you agree to the terms and conditions outlined in this Privacy and Safety Policy. We are committed to protecting your privacy and ensuring the safety of your personal information while providing you with a seamless and secure shopping experience with us.

Wholesale Inquiries

Welcome to PhoneHubb! We are pleased to offer wholesale opportunities for businesses interested in partnering with us. Please find below the information on our wholesale enquiry section:

  1. Wholesale Inquiries: If you are interested in becoming a wholesale partner with Phonehubb, please fill out the contact form available here. Provide your business information, including your company name, contact information, and a brief overview of your business, along with your wholesale requirements, such as product quantities, specific models, and any other relevant details.

  2. Wholesale Pricing and Terms: Upon receiving your wholesale enquiry, our team will review your information and contact you with our wholesale pricing and terms. We offer competitive wholesale pricing for bulk orders, and we can customize pricing and terms based on your business needs. We may also require additional documentation, such as a valid business license or tax identification number, to verify your wholesale status.

  3. Product Catalog and Availability: We offer a wide range of high-quality mobile devices, accessories, and related products in our wholesale catalog. However, please note that product availability may vary depending on market demand and inventory levels. Our team will provide you with the most up-to-date information on product availability and lead times for wholesale orders.

  4. Wholesale Ordering Process: Once you have reviewed our wholesale pricing and terms and selected the products you are interested in, our team will guide you through the wholesale ordering process. This may include creating a wholesale account on our website, placing bulk orders, and providing payment and shipping details. We will work closely with you to ensure a smooth and efficient ordering process.

  5. Dedicated Wholesale Support: We have a dedicated wholesale support team that is available to assist you with any questions or concerns related to your wholesale orders. You can contact our wholesale support team through the contact information provided on our website or through the wholesale account portal.

  6. Wholesale Returns and Exchanges: We understand that issues may arise with wholesale orders, such as defective products or discrepancies in order quantities. Our team will work with you to address any such issues and provide appropriate solutions, including returns, exchanges, or refunds, as applicable, based on our wholesale return and exchange policy.

  7. Confidentiality and Privacy: We understand the importance of confidentiality and privacy in wholesale partnerships. We treat all wholesale inquiries and business information with strict confidentiality and do not share any sensitive information with third parties without your consent, except as required by law.

  8. Partnering Opportunities: We are open to exploring long-term partnership opportunities with businesses interested in distributing our products in their local markets or online platforms. If you are interested in becoming a distribution partner or have any specific partnership proposals, please indicate your interest in the wholesale enquiry form, and our team will be happy to discuss further.

Thank you for considering us as your wholesale partner. We look forward to serving your business needs and building a successful partnership together. Please contact us through our contact form here and our team will be delighted to assist you further.

Payment Methods

Payment Methods

- Credit / Debit Cards
- Bank Transfer

- Digital Currency

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