Help Center

ACCOUNT

Why and what does a Phonehubb account do? READ MORE
Do I need to have an account to place an order?

You are welcome to checkout as a guest, but there are some perks if you have an account with us. You will have a quicker checkout process (a must when we release those items that sell out in minutes), an easy way to view your order status and order history, and you will receive weekly updates on our newest releases and special promotions.
How to unsubscribe from newsletters?

After logging in, you can update your subscription preference at Subscriptions
I have a faulty device to repair, how do I go about it?

2. REPAIR To share your repair enquiry with our device consultant and specialist Please use our link www.phonehubb.com/repair
I want to know the price of a product

1. BUY If you will like to make enquiry about product price and availability. Here’s the link www.phonehubb.com/search
ORDER

Have questions regarding your order? READ MORE.
Order Confirmation I placed an order but haven't received an order confirmation yet. When will I get it?

There's a chance you might not have received your order confirmation if you entered your email address incorrectly. It also might be in your junk mail. If not, let us know and we'll send you another order confirmation.
My order is still "in process". When will it be shipped?

Please allow 1-2 business days for your order to be processed (this excludes weekends and local public holidays). Some products will require an additional 5-7 working days to process. Please allow extra time for orders to be processed during promotional periods. We will send your tracking information as soon as your order has been shipped.
How to modify my order?

Should you wish to modify your order, please contact us via email at team@phonehubb.com or connect with one of our live chat agents for immediate assistance (availability subject to stated operational working hours). If possible, include your Order Number (e.g.#0000000) and the change(s) you’d like to make. Unfortunately we are not able to modify your order if it has already been packed or shipped. You may check the status of your order via your order history on accounts page
Missing items I just received my order and some items are missing. What should I do?

Sometimes we send orders in separate shipments. Check your order status first to see if your items were shipped separately. If something is still missing, let us know as soon as possible.
Defective/Incorrect items

Please contact us if you received anything incorrect or defective as soon as possible (or within 7 days from the date you received your order). Make sure to provide your order number, photos of the item(s) and any other related information. We’ll try our best to have everything resolved as soon as possible.
Can I combine orders

If your orders haven't been shipped yet, please contact us as soon as possible. Keep in mind that we unfortunately cannot combine orders during promotional periods due to the large number of orders received.
Does Phonehubb offer any gift wrapping service?

Fortunately, we provide gift wrapping service moment, and a complimentary gift card could be included in your package. Feel free to write a message at “Gift Message” on the checkout page, the message will be printed on a card accordingly.
Where is Phonehubb

We have two physical locations based out of Lagos and Abuja. We also have fulfillment centers around which spans across each continent.
I will like to know the price of a product and confirm availability, what do I do?

1. BUY If you will like to make enquiry about product price and availability. Use this link ---------------->. www.phonehubb.com/search